Frequently Asked Questions
Everything you need to know about our premium hair products and services.
What is the quality of Ygwigs hair products?
We specialize in 100% virgin human hair. Our products are ethically sourced and undergo rigorous quality control to ensure they maintain natural shine, softness, and durability with proper care.
How long does shipping take?
Orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 7-14 business days depending on your location.
Can I dye or bleach my Ygwigs hair extensions?
Yes, because our products are made from 100% human hair, they can be dyed, bleached, and heat-styled. However, we recommend consulting a professional stylist to prevent damage and maintain hair longevity.
What is your return and exchange policy?
We offer a 15-day return policy for items in their original, unused condition with all packaging intact. For hygiene reasons, we cannot accept returns on hair that has been worn, cut, or chemically treated.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay to make your shopping experience more flexible.
How do I maintain my wig to make it last longer?
We recommend using sulfate-free shampoos and conditioners, air-drying whenever possible, and storing your wig on a wig stand when not in use. Regular deep conditioning will keep the hair hydrated and tangle-free.